Staybridge Suites, an all-suite hotel on Virginia Avenue in Glendale, went through renovations that were completed last year. In October 2017, Jackie Linderman came on board as the General Manager and since then, has inserted an all new management team. The Director of Sales, Assistant General Manager, and Executive Housekeeping Manager are all new and together have 65 years total years hospitality experience.
These years of service have paid off as Staybridge Suites has enjoyed increasing guest scores. Their guest scores have increased drastically in overall satisfaction, cleanliness and guest service. In January 2018, Staybridge scored 94.7% out of a 100%. “We have a great team and our scores are improving,” said Linderman.
The social media score has also improved. The Social Media Scorecard is 4.5 Stars out of 5. Linderman personally replies to every guest review and guest complaint. “I have created a team that has the guest service mentality, said Linderman. “We welcome everyone as family. We are ‘Team Awesome.’”
Linderman has been a general manager of a hotel for 18 years. Each hotel she has managed has been in the Denver Metro area. One thing she likes about the Glendale property is how centrally located it is. Everything is within walking distance which is a major draw to her hotel. Linderman’s experience is paying dividends for this Glendale property. She recently won “The Best of the Best” award from IHG Corporation. IHG owns over 5,000 hotels in the world including such brands as Staybridge Suites, Holiday Inn, and Kimpton Hotels and Restaurants.
Staybridge Suites features full kitchens and expanded space which is also a draw to the hotel. In addition, the hotel offers a complimentary breakfast buffet each morning and a complimentary reception complete with dinner, beer, and wine on Monday, Tuesday and Wednesday nights. This helps secure repeat business as Linderman points out that guests from the business sector, leisure, medical and government come back to the hotel multiple times.
Beautiful Property: Staybridge Suites is situated adjacent to the Cherry Creek bike path and across the street from such businesses as Target and Bed Bath and Beyond making it an attractive destination for many travelers.
Linderman also is a strong advocate for the Glendale Chamber. “I actually went in for a liquor license [Glendale City Council meeting] for the property and Jeff [Allen, COO] came over and introduced himself and welcomed me which I thought was great,” said Linderman. “First impressions mean a lot. I did go to an evening mixer and it was great. Everybody was very open. Usually when you go to a chamber event, you can tell … it sets the bar when you first go in whether someone is going to talk to you. Jeff has a great personality and everyone is very welcoming.”
Staybridge Suites wants the community to know they are here and aren’t going anywhere. In fact, they just sponsored the Annual Member Appreciation Luncheon for the Glendale Chamber. “We sponsored the luncheon because we want our name out there,” said Linderman. “I’m a seasoned GM and I want good things for the property.”
Staybridge Suites in Glendale is located at 4220 E. Virginia Ave. Call 303-321-5757 to make a reservation or visit www .ihg.com/staybridge for more information. Chamber members should call to inquire about the special Chamber member discount.